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Return & Exchange Policy

We have a straightforward policy for returns and exchanges. Here's everything you need to know:

How to Submit a Request

Send us an email at ellydubai@gmail.com with the details of your request. Our team will be happy to assist you.

Important Notes:

  • Customized Orders: Items that have been altered to meet specific customer requests (e.g., garment length adjustments) cannot be returned or exchanged.
  • Return Shipping Costs: Returns and exchanges must be shipped back to our office at your own cost.

Store Credit Only

We do not offer refunds. For any return that meets our policy criteria, we will issue store credit in the form of a coupon code to use on future purchases.

Return Window

Our policy lasts for 5 days from the date your order is delivered. If 5 days have passed since delivery, unfortunately, we cannot offer store credit or exchanges.

Return Conditions

  • The item must be unused, in its original condition, and in its original packaging.

Once your return is received and inspected, we will issue store credit via email. Please note that taxes, customs fees (if applicable), and the initial shipping cost are not included in the store credit.

Exchanges

For exchanges:

  1. Email us at ellydubai@gmail.com, and we will provide you with the return address.
  2. The return shipping costs are at your expense.
  3. Once the item is received and inspected, we will ship the replacement item in your desired size or model.

Exchange Shipping Time

The time it takes to receive your exchanged product may vary depending on your location.

OUR STORY

Welcome to ELLY Dubai, where fashion meets timeless elegance. In the bustling city of Dubai, our luxury fashion brand is dedicated to redefining modest fashion with sophisticated designs that resonate with modern women around the world. Inspired by Dubai’s unique heritage, each piece in our collection is crafted to embody femininity, style, and cultural significance.

At ELLY Dubai, we pride ourselves on creating custom-made, high-quality dresses designed for women who value both elegance and comfort. Using only the finest fabrics and intricate hand-embroidered details, our modest dresses are versatile and perfect for any occasion : a casual outing, a formal event, or even a red-carpet moment. Each design is created to last, making it a sustainable and timeless addition to your wardrobe.

ELLY Dubai was founded in 2015 in the UAE by the inspiring sisters Elisa and Milana. Together, they brought their passion for design and tradition to life. Their journey began behind the scenes of the Dubai International Film Festival, where they were captivated by the glamour and elegance of red-carpet styling. This inspiration became the foundation for ELLY Dubai, a fashion house that seamlessly merges modernity, grace, and heritage.

Today, we stand as a proud symbol of “Dubai Made, combining craftsmanship, attention to detail, and a passion for excellence. Our pieces are more than just clothes; they are a celebration of your unique personality and style, designed to make you feel confident and beautiful every single day.