FAQ
About ELLY Dubai
What is ELLY Dubai ?
ELLY Dubai is a fashion brand that manufactures high-quality, stylish, and contemporary designs for modern women.
Where is ELLY Dubai based ?
Our manufacturing unit is based in Dubai, and all of our products are 100% made in Dubai.
Ordering & Payments
How can I place an order ?
You can place an order directly on our website by selecting your desired items, adding them to your cart, and proceeding to checkout.
What payment methods do you accept ?
We accept Visa, Mastercard, Apple Pay, Google Pay, and other secure payment methods.
Can I modify or cancel my order after placing it ?
We process orders quickly, so changes or cancellations can only be made within 2 hours of placing your order. Please contact our customer service team immediately.
Shipping & Delivery
Do you offer international shipping ?
Yes, we ship worldwide.
How long does delivery take ?
We aim to produce orders within 3 working days, after which we ship them via your preferred courier.
Typically, delivery takes 5 working days within the UAE and approximately 10 working days for international orders.
How can I track my order ?
Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Returns & Exchanges
What is your return policy ?
We do not offer refunds; instead, store credit is issued for eligible returns.
Customized orders cannot be returned or exchanged, and return shipping costs are the customer’s responsibility.
Sizing & Product Information
How do I find my size ?
We provide a detailed size guide on each product page to help you find the perfect fit.
Customer Support
How can I contact customer service ?
You can reach us via email at info@ellydubai.com or through WhatsApp at +971 50 921 1615.
What are your customer service hours ?
Our team is available Monday to Friday, 10 AM – 6 PM (UAE Time).
Collaborations & Wholesale
Do you offer wholesale partnerships ?
Yes, we welcome wholesale inquiries. Please contact us at info@ellydubai.com for more details.
Can influencers collaborate with ELLY Dubai ?
Yes! If you’re interested in a collaboration, please email us at info@ellydubai.com with your details.