Returns & Exchanges

Return & Exchange Policy

We aim to provide a seamless return and exchange experience. If you have any questions, please email us at info@ellydubai.com.

Custom Orders: Items made to specific customer requirements (e.g., garment length adjustments) are not eligible for exchange or refund.
Return Shipping Costs: All returns and exchanges must be sent back to our office at the customer’s expense.

Items can be returned within 3 days of delivery. Unfortunately, after 3 days, we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Once your return is received and inspected, refunds will be processed within 10-14 days to the original payment method, depending on your bank.
Shipping Cost Deduction for Refunds: While we currently offer free worldwide delivery, the shipping cost for your original order will be deducted from your refund.
Customer Responsibility for Return Shipping: Customers must cover the cost of shipping items back to us. Please email us at info@ellydubai.com, and we will provide the return address.
Non-Refundable Fees: Taxes and customs fees (if applicable) are non-refundable.
Sale Items: No exchange or refund on items sold during sales or special offers.

For exchanges, email us at info@ellydubai.com to receive the return address.
Ship the item back at your own cost. Once we receive and inspect the item, we will send out the new size or product.
Shipping times for exchanges may vary depending on your location.
Sale Items: No exchange or refund on items sold during sales or special offers.