Returns and Exchanges
Our exchange policy, in full, so there are no surprises after your order arrives.
Exchange policy
We maintain a strict no refund and no return policy. However, we do offer size exchanges only, subject to the conditions outlined below.
Exchange window
Exchange requests must be submitted within 7 days from the date your order is delivered. Requests made after this window will not be accepted.
Eligibility for a size exchange
To qualify for a size exchange, your item must meet all of the following:
- Unused, unworn, and in its original condition
- All original packaging and tags intact
- Not altered or customized in any way
How to request an exchange
Email us at info@ellydubai.com within 7 days of delivery with your order number and requested size. Our team will provide you with the return address and further instructions.
Return shipping responsibility
Customers are fully responsible for arranging and covering the courier cost of returning the item to our Dubai office. We recommend using a trackable shipping service, since ELLY DUBAI is not responsible for items lost in transit.
Exchange process
Once your returned item is received and inspected:
- If approved, we ship the requested size, subject to availability
- If the requested size is unavailable, store credit may be issued at our discretion
Shipping time for the exchanged item may vary depending on your location.