Shipping Policy

Shipping Policy

• Please allow 3 working days for order processing.
• Once your order is processed and shipped, you will receive a confirmation email with a tracking number.
• Orders are shipped via the delivery method of your choice from Dubai to your specified global destination.
• Delivery times vary based on your location, and your package will arrive within the provided timeframe.

Cancellation Policy

• Orders can be canceled within 12 hours of placement.

Delivery Policy

• UAE Deliveries: 1-2 working days.
• International Deliveries: 4-10 working days.
• Delivery within UAE is free of charge.
• International delivery fees are charged at a flat rate.
• To avoid delivery delays, please provide your complete address and contact details.

Customs

• Customs fees may apply depending on the destination country.
• ELLY DUBAI is not responsible for any additional customs fees.
• We recommend contacting your local customs authority for the total cost before completing your purchase.

Cash On Delivery

• Cash on Delivery is currently unavailable.