Order Processing

• Please allow 3 working days for order processing.
• Once your order is processed and shipped, you will receive a confirmation email with a tracking number.

Shipping Details

• We offer free worldwide shipping on all orders from Dubai to your specified global destination.
• Orders are shipped via our trusted logistics partners. Delivery times vary based on your location:
  • UAE Deliveries: 1-2 working days.
  • International Deliveries: 4-10 working days.

Delivery Guidelines

• To avoid delivery delays, please provide your complete address and contact details when placing your order.

Customs Duties & Taxes

• While shipping is free, customs duties and taxes may apply depending on the destination country.
• ELLY DUBAI is not responsible for covering customs duties, taxes, or other fees levied by your local authorities.
• We recommend contacting your local customs authority to understand applicable charges before placing your order.

Order Cancellation

• Orders can be canceled within 12 hours of placement.

Cash on Delivery

• Cash on Delivery is currently unavailable.