Shipping Policy
Order Processing
- Please allow 3 working days for order processing.
- Once your order is processed and shipped, you will receive a confirmation email with a tracking number.
Shipping Details
- We offer free worldwide shipping on all orders from Dubai to your specified global destination.
- Orders are shipped via our trusted logistics partners. Delivery times vary based on your location:
- UAE Deliveries: 1-2 working days.
- International Deliveries: 4-10 working days.
- During promotional or sale periods, shipping may take an additional 2–3 days as each piece is carefully made to order. We truly appreciate your patience while our team handles the increased volume of orders with care.
Delivery Guidelines
- To avoid delivery delays, please provide your complete address and contact details when placing your order.
Customs Duties & Taxes
- While shipping is free, customs duties and taxes may apply depending on the destination country.
- ELLY DUBAI is not responsible for covering customs duties, taxes, or other fees levied by your local authorities.
- We recommend contacting your local customs authority to understand applicable charges before placing your order.
Order Cancellation
- Orders can be canceled within 12 hours of placement.
Cash on Delivery
- Cash on Delivery is currently unavailable.